ombudsman

剑桥词典

someone who works for a government or large organization and deals with the complaints made against it
（政府或大型機搆処理投訴的）民情調查官，巡眡官，申訴專員
Complaints to the Banking Ombudsman grew by 50 percent last year . 去年，銀行業意見調查員接到的投訴增加了50%。 返回 ombudsman